Last updated: February 24, 2025
This Privacy Policy describes what data may be collected, processed, stored and protected when using the TrustChange.io platform. The document also defines user rights, purposes of data processing, use of cookies, technical data, analytics and ways to contact support.
By using TrustChange.io, the user confirms that they have read this Privacy Policy and accept its terms. If the user does not agree with this document, they must stop using the platform and related services.
This document may be translated into other languages for user convenience only. In case of discrepancies between versions, the English version shall prevail.
The following terms apply in this Privacy Policy:
TrustChange.io means an online cryptocurrency exchange platform, including the website, interfaces, technical components, pages, services and related platform functions.
User means any individual or legal entity that visits TrustChange.io, uses the cryptocurrency exchange service or interacts with platform functionality.
Personal data means information that may directly or indirectly relate to a user, including email address, device technical data, IP address, cookies, log data, tags, pixels and other data used for service operation, security and analytics.
Cookies mean small data files placed on the user’s device and used for proper site operation, saving settings, analytics, security and service improvement.
Log files mean technical records of actions on TrustChange.io, including IP address, browser type, operating system, referrer, viewed pages, date, time and other technical parameters.
Tags and pixels mean electronic files or code snippets used to analyze user interaction with the site, interface efficiency, analytics and platform improvement.
Blockchain data means public information about blockchain transactions, including wallet addresses, transaction hashes, amounts, fees and confirmation status.
This Privacy Policy applies to data that may be collected when visiting TrustChange.io, using the cryptocurrency exchange service, contacting support or interacting with platform functions.
TrustChange.io strives to provide transparent and secure data processing. We do not sell personal data to third parties and do not use it for purposes unrelated to platform operation, security, support, analytics or service improvement.
We follow these data processing principles:
When you use TrustChange.io, the following categories of data may be collected:
TrustChange.io does not ask for private keys, seed phrases, wallet passwords, full access to user devices or other information that may provide direct access to user funds.
Data may be used for:
TrustChange.io may use aggregated and anonymized data to analyze service operation, improve user experience and evaluate platform functions.
Data processing may be based on user consent, necessity to provide the service, legitimate interest of the platform in security and stable operation, and applicable legal requirements.
The user may withdraw consent by contacting support. Some data may still be stored when needed for security, abuse prevention, legal obligations or protection of legitimate platform interests.
TrustChange.io may use cookies and similar technologies for proper site operation, saving settings, analytics, interface improvement and platform security.
Cookies may be used for:
The user can disable cookies in browser settings. Some site functions may work incorrectly or become unavailable if cookies are disabled.
For more information about cookies and how to disable them, the user may visit http://www.allaboutcookies.org.
TrustChange.io does not sell or rent user personal data to third parties.
Data may be transferred only in limited cases:
When third-party technical providers are used, access to data is limited to what is necessary for a specific function.
Data is stored only for the period necessary for the purposes described in this Privacy Policy unless longer storage is required by law, security requirements, dispute resolution or protection of legitimate platform interests.
Technical data, log data and order-related information may be stored after an exchange is completed if needed for operation checks, support, abuse prevention, technical error analysis or legal obligations.
After the required storage period, data is deleted, anonymized or archived according to internal security procedures.
TrustChange.io takes reasonable technical and organizational measures to protect data from unauthorized access, modification, disclosure, loss, damage or unlawful use.
Protection measures may include:
Despite these measures, the user understands that data transmission over the internet and use of blockchain networks cannot be absolutely secure. TrustChange.io cannot guarantee complete protection from all technical risks, third-party actions or external threats.
Users understand that blockchain transaction data may be public and available through blockchain explorers. Such data may include wallet addresses, transfer amounts, transaction hashes, fees and confirmation status.
TrustChange.io does not control public blockchain networks and cannot delete, change or hide data already recorded in a blockchain.
The user may contact TrustChange.io support regarding data processing.
Within technical capabilities and applicable law, the user may request:
Some data may not be deleted immediately if storage is required for platform security, abuse prevention, legal obligations or protection of TrustChange.io legitimate interests.
TrustChange.io is not intended for use by minors. We do not knowingly request or collect personal data from minors.
If it becomes known that data was provided by a minor, TrustChange.io may restrict service use and take reasonable steps to delete such data where technically possible and not contrary to security or legal requirements.
TrustChange.io reserves the right to change this Privacy Policy at any time without prior notice.
The current version is published on the website. The last update date is indicated at the beginning of this Privacy Policy.
Continued use of TrustChange.io after updates means acceptance of the new version.
For questions related to this Privacy Policy, data processing or user rights, contact TrustChange.io support through online chat or by email: support@trustchange.io.
