Section 1. General provisions and legal status of the service

TrustChange.io is an automated online cryptocurrency exchange platform that allows users to convert digital assets through blockchain infrastructure without mandatory account registration.

The service operates through automated transaction-processing algorithms and is not a custodial storage service for user funds.

Use of the platform means:

• acceptance of these Terms of Service;
• understanding of risks related to cryptocurrencies and blockchain technology;
• voluntary use of the service at the user’s own risk;
• compliance with the applicable laws of the user’s jurisdiction;

The platform reserves the right to change functionality, interface, technical architecture, supported networks, limits and exchange conditions at any time without prior notice.

Section 2. Definitions and key terms

TrustChange.io Platform means the website and technological infrastructure for cryptocurrency exchange, including API, interfaces, automated services and related domains.

User means an individual or legal entity using the digital asset exchange service.

Cryptocurrency exchange means the process of converting one digital asset into another through blockchain transactions.

Digital assets / cryptocurrencies include, but are not limited to: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Litecoin (LTC), Ripple (XRP), Solana (SOL), Binance Coin (BNB), Tron (TRX), Monero (XMR), Dogecoin (DOGE), Polygon (MATIC), Avalanche (AVAX), Toncoin (TON), Arbitrum (ARB), Optimism (OP), Zcash (ZEC), Dash (DASH) and other supported tokens.

Blockchain network means a distributed transaction confirmation system.

Transaction means a record of a digital asset transfer in a blockchain.

Exchange rate means the asset ratio applied when calculating an operation.

Section 3. Service usage conditions

To perform an exchange, the user must correctly specify:

• exchange pair;
• transaction amount;
• cryptocurrency receiving address;
• blockchain network (ERC20, TRC20, BEP20 and others);
• additional identifiers (memo, tag, payment ID), if required.

The user is fully responsible for:

• accuracy of entered data;
• selection of the correct network;
• checking receiving addresses;
• matching the amount to the order.

All transactions are irreversible after confirmation in the blockchain network and cannot be cancelled.

Section 4. Exchange rates and calculation mechanics

TrustChange.io supports two rate types:

Fixed rate — the rate is fixed when the order is created and remains valid if the transaction is completed on time.

Floating rate — the final amount is calculated based on market dynamics and may change before the exchange is completed.

The rate is formed automatically taking into account:

• market liquidity;
• cryptocurrency volatility;
• blockchain network fees;
• network load;
• aggregated liquidity data.

The platform does not guarantee that the rate will remain unchanged in case of delays in sending funds or high market volatility.

Section 5. Limits, networks and technical restrictions

Each cryptocurrency has:

• minimum exchange limit;
• maximum exchange limit;
• network restrictions;
• technical transaction-processing restrictions.

The platform may:

• change limits without notice;
• add or disable networks;
• suspend specific exchange pairs;
• perform technical maintenance of the infrastructure.

Section 6. Transaction processing and completion time

Processing time depends on:

• blockchain network load;
• network fee size;
• number of confirmations;
• features of a specific cryptocurrency;
• external liquidity providers.

The average completion time is from a few minutes to 30 minutes after the required network confirmations, but it may increase during high network load or blockchain delays.

Section 7. Security and user responsibility

The user undertakes to independently ensure the security of:

• their devices;
• crypto wallets;
• access to the platform.

The platform never asks for:

• private keys;
• seed phrases;
• passwords;
• remote access to devices.

The user is fully responsible for any losses related to compromise of their data or devices.

Section 8. Limitation of liability

TrustChange.io is not responsible for:

• user errors when entering data;
• incorrect addresses or networks;
• losses due to market volatility;
• blockchain network delays;
• actions of third-party services;
• technical failures outside the platform’s control;
• temporary unavailability of the service.

All decisions to make exchanges are made by the user independently.

Section 9. Intellectual property

All platform elements, including:

• design;
• texts;
• software code;
• API;
• logos;
• interface structure;

are the intellectual property of TrustChange.io and are protected by law.

Copying, modifying or using materials without written permission is prohibited.

Section 10. Changes to the Terms

The platform may change these Terms at any time.

The current version is always published on TrustChange.io.

Continued use of the service means acceptance of the updated version.

Section 11. Contacts and support

The user may contact support:

• online chat on the website;
• email: support@trustchange.io.

Support is available 24/7.