No. Cryptocurrency exchange is available without registration or account creation. Simply choose the exchange pair, enter the amount, and add your receiving address.
An exchange usually takes from a few minutes to 30 minutes after the required network confirmations. Time depends on network load, number of confirmations, and the selected cryptocurrency.
The rate is shown before confirmation and depends on the selected mode: fixed or floating. Before creating an order, the user sees current conditions and the final amount you’ll receive.
Yes. A fixed rate is locked when the order is created and remains valid if the exchange conditions are met and funds are sent on time.
A floating rate changes depending on the market and may differ when the exchange is completed. The final amount is calculated using the current rate at the moment of processing.
No. The main exchange conditions are shown before confirmation, including the rate, limits and final amount you’ll receive.
The minimum amount depends on the selected cryptocurrency and exchange pair. Limits are displayed automatically when selecting a pair and calculating the amount.
Yes. Each cryptocurrency and exchange pair may have a maximum limit shown before order creation.
TrustChange.io supports major cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC), Ripple (XRP), Solana (SOL), Dogecoin (DOGE), Binance Coin (BNB), Polygon (MATIC), Monero (XMR) and other popular assets.
Yes. Main stablecoins are supported, including Tether (USDT), USD Coin (USDC) and others. They may be available on different networks such as ERC20, TRC20 and BEP20.
Memo, tag or payment ID is an additional payment identifier required by some cryptocurrencies and networks. If shown in an order, it must be copied exactly.
Cryptocurrencies may work on different blockchain networks. Sending funds on the wrong network may result in loss or require additional review. Always check the coin, network, address and memo/tag before payment.
After a transaction is sent, changes are impossible due to blockchain rules. Always check the receiving address carefully before confirming the exchange.
Cancellation is possible only before funds are sent to the network. After sending, the transaction becomes irreversible and further processing depends on order status.
Funds are credited after the required network confirmations and the required number of network confirmations.
The exchange status updates on the order page and shows the current processing stage. Learn more in the How it works section.
Yes. Support is available via online chat and email for exchange, order status and technical questions. You can contact us through the Support page.
Support is available 24/7, including weekends and holidays.
No. Standard exchange does not require account creation. The user can create an order, enter a receiving address and complete the exchange without extra steps.
The exchange is performed under transparent conditions, and the user sees the rate, limits and final amount in advance. The platform does not ask for private keys, seed phrases or wallet access.
A fixed rate is locked when the order is created and does not change if the exchange conditions are met. It is important to send the exact amount within the required time.
In floating mode, the rate depends on market prices and may change before completion. Network delays and market volatility may also affect the final amount.
No. You must send the exact amount shown in the order. This helps the system identify the payment and start processing.
The operation may be delayed, recalculated or require contacting support. If an incomplete amount was sent, save the order number and transaction hash (TXID).
The excess is processed according to exchange rules and may require additional review. Contact support with the order number and transaction hash (TXID).
If the rate expired before sending funds, create a new order with current conditions. Do not send funds to an old order if it is no longer active.
The number of confirmations depends on the selected cryptocurrency and blockchain network. Some networks confirm transactions faster than others.
Delays may occur due to blockchain network load, low network fee, transaction confirmation time or technical features of the selected cryptocurrency.
Yes. You can use different wallets. The main requirement is to enter the correct receiving address, choose the correct network and check all details before sending funds.
Yes. You can use most crypto wallets, including mobile apps, if they can send and receive the selected cryptocurrency on the required network.
Yes. The service can be used from a mobile device. Always check the address, network, amount and additional data before confirmation.
After the required network confirmations, processing usually takes a few minutes. Exact time depends on blockchain load, confirmations and the selected exchange pair.
The order number is displayed on the created exchange page. Save it until the exchange is completed so support can check the case if needed.
Contact support and provide the order number, transaction hash (TXID), amount, cryptocurrency, network and receiving address for review.
