Support

How to get help

TrustChange.io support helps with crypto exchanges, order status, transactions, and technical questions.

Online chat

Use the online chat to clarify order details, order status, or the next step if you have a question.

Email support

For exchange-related questions, service requests, or technical support, contact us by email: support@trustchange.io

What to include

To help our support team review your request faster, include the order number, transaction hash (TXID), cryptocurrency, network, amount, receiving address, and a short description of the issue.

When to contact support

Contact us if a transaction takes too long to confirm, the order status does not update, the wrong amount was sent, or you have a question about memo/tag, the receiving address, the exchange rate, limits, or the service.

FAQ

Before contacting us, you can also check the FAQ, where we answer common questions about exchanges, rates, limits, network confirmations, and order status.

Working hours

User support is available 24/7, including weekends and holidays.

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